For enquiries on this or in respect of international deliveries outside the UK (including Channel Islands) please contact us on firstname.lastname@example.org.
Orders placed on the H.AZEEM website are generally dispatched the following working day. For items that are in stock, please allow 4-5 working days for standard UK delivery orders,1-2 working days for express UK delivery orders and a minimum of 14 days for the rest of the world to receive your order. Please note that working days exclude Saturdays, Sundays and bank holidays.
The delivery charges are shown for each order, and are not inclusive of the product price.
Any delivery timescales are indicative only and do not constitute binding obligations on us. Delivery time is subject to product availability and clearance of payment.
For security reasons all parcels must be signed for on receipt, so please state a delivery address, where you will be present at the time of delivery (home or work). In the event that no-one is available to receive your item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot.
The transaction is taken in pounds sterling.
All deliveries are subject to UK VAT.
Parcels will need to be signed for in person so please ensure the delivery address is an address where you will be at the time of delivery (home or work).
Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer.
We hope that you will be happy with your purchase.
However if, upon delivery, you notice that any of the products in your order are damaged you are entitled to a refund if reported within 10 (ten) days of receiving the goods. We will replace faulty items free of charge. For exchanges see below.
Please contact us on the below details and we will send you a returns authorisation number which will need to be included in your return package accompanied by the name of the purchaser, full address and telephone number and order number. Please make sure the goods are packaged securely, protecting the goods from damage while in transit and in their original packaging. We strongly recommend that you return the goods by registered post as we regret that we cannot be held responsible for non-delivery of returned goods.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU);
Refunds will be made within 30 days of the date of receipt of returned goods. The cost of any undamaged products, correctly returned will be credited to the original purchaser’s credit card, including sales taxes for all EU country shipments but excluding shipping charges. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).
If you would like to exchange your purchase for an alternative item, please contact us on the below details and we will send you a returns authorisation number which will need to be included in your return package accompanied by the name of the purchaser, full address and telephone number and original order number. Please make sure the goods are packaged securely, protecting the goods from damage while in transit and in their original packaging. We strongly recommend that you return the goods by registered post as we regret that we cannot be held responsible for non-delivery of returned goods.
You can contact us at email@example.com or call us on +44 (0) 208 799 03 91. We are open Monday to Friday 9.30AM- 6PM GMT Exchange items can only be dispatched after the returned goods have been received and have undergone a quality control check.
Alternatively, if you see something you simply must have, you can make your purchase by phone or online and we will refund your original item when it is returned to us.
Exchanges are subject to product availability; and you will incur any shipping costs for such exchanges. If exchanges are requested outside the stated timescale, we are under no obligation to exchange your goods. Each situation will be looked into on a case by case basis. Any further returns of exchanged items outside the stated timescales will again be at your cost for the shipping, and refunded only as a credit note.
To return an item to us for exchange, please follow the procedure laid out above.
You will be charged for any difference in cost, plus any additional shipping, taxes and import duties.