You can place an order directly on our website by choosing your item, selecting any available options, then completing checkout. If you need help before purchasing (e.g., choosing a gift or confirming sizing), contact us and we’ll guide you. For delivery details and timelines, see our Delivery & Returns page.

If you need to change your order, contact us as soon as possible and we’ll do our best to help before it ships. Once an order has been dispatched, changes may not be possible and you may need to follow the returns/exchange process. See Delivery & Returns for the correct procedure.

Tracking details will be provided once your order has been dispatched. If you’re unsure about your shipment or need an update, contact us and we’ll help check the status. For delivery timeframes, see our Shipping Policy.

If any items arrive damaged, you may be entitled to a refund if you report it within 10 days of receiving your goods. Returns require a returns authorisation number and items must be securely packaged in original packaging.

Refunds are made within 30 days of receiving the returned goods, excluding shipping charges. See Delivery & Returns for full terms.

Email us to request a return authorisation number, then return the item securely packaged in its original packaging, including your details and order number.

The complete process is on our Delivery & Returns page.

Use our Ring Size Guide to measure your finger at home (string/paper method) or measure the inner circumference/diameter of a ring that fits well. If you’re buying as a gift, the guide also includes practical tips to help you choose accurately.

H.AZEEM LONDON specialises in natural gemstone jewellery set in 925 sterling silver. Our product pages list the exact metal for each piece. Read more about our quality promise.

We use natural gemstones and work exclusively with genuine stones formed in nature, rather than simulated alternatives.

Look for clear product details (stone type, metal quality like 925 sterling silver), reputable brand information, and care/warranty support. Read more about our quality promise.

We also provide a 12-month warranty when products are registered, which helps buyers shop with confidence.

Start with gentle cleaning: wipe your jewellery after wearing to remove oils and product build-up, then store it properly. Avoid harsh chemicals and abrasive cloths that can damage metal finishes and some gemstones. For step-by-step care guidance, see Jewellery Care.

It’s best to avoid wearing gemstone jewellery in water (showering, swimming, hot tubs), as chemicals and prolonged moisture can affect metal finishes and some stones. Remove jewellery before water exposure and store it dry. For ongoing care tips, see Jewellery Care.

Yes - we offer a 12-month warranty on products. You can activate it by registering your purchase using the form on your warranty page. See: Warranty.

We are committed to crafting beautiful jewellery while championing responsible practices that respect both people and the planet. Our sustainability efforts include initiatives such as the introduction of recycled 925 Sterling Silver, reflecting our focus on reducing environmental impact and enhancing ethical standards across the jewellery industry. Read more about our commitments and ongoing efforts on the Sustainability page.

Yes, gemstone jewellery makes a meaningful and lasting anniversary gift. Many couples choose gemstones to symbolise love, commitment, or specific anniversary milestones, such as sapphires, emeralds, or rubies. Gemstone jewellery is also timeless, personal, and easy to wear every day or on special occasions, making it a thoughtful alternative to traditional diamond pieces. Here's our anniversary guide.

Gemstone jewellery is ideal for birthdays and milestones because different gemstones can represent birth months, personal meanings, or life achievements. Popular choices include birthstone jewellery, colourful gemstone rings, and elegant pendants that mark special moments. Choosing a gemstone linked to a birthday or personal story makes the gift feel more thoughtful and memorable.